Customer Service hours: Monday thru Friday, 9:00 AM to 5:00 PM Pacific Time.
1763 Placentia Ave.
Costa Mesa, CA 92627
RETURNS & EXCHANGES
To return a product please email Customer Service at firstname.lastname@example.org to start the return process.
Your Smith Scabs product will be exchanged or returned if:
- The product is found to be defective. Our staff will help determine if your damage was due to a manufacturer defect. Smith Safety Gear products replace defects for a period of one year from the date of purchase. Unfortunately we do not warranty against improper use, normal wear and tear, abuse or neglect.
- The product has been purchased within 30 days, is in its original packaging, and is in unused condition.
For your protection, send your return item prepaid via UPS or USPS. Both of these carriers are insured against loss or damage during transit. Smith Safety Gear is not responsible for lost or damaged packages during transit.
You must include the following with your package:
- Your name, return address, email address, and telephone number.
- A brief description of the problem with the product.
- A copy of the original invoice.